Return Policy
If you are not pleased with your purchase, Residential Locks Online will refund your money providing:

1. All returned items will be subject to a 25% restocking fee.

2. Your return request is made within 15 days of the ship date of the original order.

3. We receive your return within 30 days of the ship date of the original order.

4. All parts included with the product are returned.

5. The returned product MUST be returned in the original packaging supplied by the manufacturer and be in new condition. If the returned product has been installed or the original manufacturer packaging has been defaced in any way it will be considered damaged, will not be accepted and will be returned to you at your expense. To insure that the return will be accepted we recommend that the product be packed within outer packaging to maintain it's new condition.

6. If the product has a manufacturing defect we will replace the product at no cost to you via UPS ground. Shipping charges will not be refunded if you decide not to replace the defective product.

7. We will not refund shipping costs based on finish or color expectations and variations as they appear on your computer monitor.

8. Returned products that have been installed, have missing or damaged packaging or have open screw hardware packages and/or missing parts will be charged a restocking fee that will vary from 25% up to the full purchase price. If your return is received with internal damage you will be notified and have the option of filing a claim with your freight carrier and we will return it to you.

Please complete the Return Request Form and we will provide you with a Return Authorization # and instructions by e-mail. Packages without a Return Authorization # will not be accepted.ªº